They accused me of cheating on their game, yet it's an account worth hundreds and aged 5 years. ![]() On the 16th of June, they banned/removed my account for no reason at all. They said they'd investigate my case and 1 minute later they tell me they can't help.Account/order/tracking number: All in transaction history, will provide video proof of all the purchases made. No, they did not even try to resolve my issue. I have always valued the principles of fair business practices, and I trust that the Better Business Bureau can help mediate this matter and ensure a fair resolution.ĭate of the Transaction: -6/16/23 Amount Paid: $595 What they committed to provide: Currency for their game.Nature of the dispute: Currently unresolved, they avoided helping me and had 0 regard for my situation. The presence of cheaters created an unfair and unenjoyable gaming environment, which greatly impacted my gameplay experience.I have made multiple attempts to resolve this issue with Epic Games, but their lack of response and unwillingness to address the situation have left me with no alternative but to file a complaint with your esteemed organization. This evidence clearly demonstrates the inconsistency in Epic Games' application of the refund policy and supports my claim for a similar resolution.I believe that the exceptional circumstances surrounding the prevalence of cheaters in GTA 5, along with the significant technical problems I encountered, warrant an exception to the refund policy. This discrepancy in the refund policy raises concerns about fairness and equality among customers.Enclosed with this email, I have attached the proof of my friend's refund, including the confirmation email and any relevant documentation that verifies the refund was granted after exceeding the time limit. However, I have recently obtained evidence that my friend, received a refund for their GTA 5 purchase despite playing the game for more than 20 hours. ![]() ![]() In light of these issues, I reached out to Epic Games to request a refund.After submitting my initial refund request and a follow-up email, I received a response from Epic Games stating that they were unable to process the refund due to exceeding the time limit for game time. Additionally, the presence of rampant cheaters compromised the integrity of the gameplay experience. However, I encountered severe technical issues and performance problems that made the game unplayable. On June 6th, 2023,Order Number: ***************** I purchased GTA 5 from the Epic Games Store.
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